T-Mobile reviews and ratings

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1.3 overall
Will rob you blind
By John Mahase, posted: May 18TMobile expired $150 workth of prepaid minutes 1 week early from my daughter's phone, without any notification. We add $ every year to maintain at least $100 of minutes at all times. Last year we added more, and they expired it early, and refuse to restore it - in other words, they stole it. Their customer service colud not care less. They did not care that they were going to lose 3 prepaid accounts. I guess this is how they will make up for the money they will not get from AT&T. Try Metro PCS instead. The have a lot of fees, but the are upfront and honest,and have great customer service.
Service Quality
2/5
Customer Service
1/5
Overall Value
1/5
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- 0 people found this review helpful
1.7 overall
The Worst!
By Joann Fox, posted: May 10Terriable service! Reps untrained! Will change contract without notification! Extra charges added on without notification! Any one looking at class action please notify me! I am only a month into T Mobile and I hate it! How can they legally do the things they do!!!!!
Service Quality
3/5
Customer Service
1/5
Overall Value
1/5
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- 1 people found this review helpful
1.0 overall
BEWARE!!!!
By jagangirl, posted: May 7T Mobile reps are not properly trained. I went into a Tmobile store and specifically asked the employee for a prepaid phone that would allow me to check work emails on Exchange. He sold me the most expensive phone only to have a customer service rep from India tell me that prepaid plans do not support work emails. Rip Off!!!!!!!!!! Then I travelled to Canada and had problems with my phone so I called the toll free number. I specifically asked the rep if I am being charged for the toll free call to them, specified I was out of the county in Canada. She told me no, only to find that all of my international minutes were depeted speaking to this rep who couldnt even help me afterall! Be very careful when dealing with this company, their reps are dishonest. Not a reputable company at all.
Service Quality
1/5
Customer Service
1/5
Overall Value
1/5
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- 0 people found this review helpful
1.0 overall
Worst of all cell-phone companies
By Susan Hillmeyer, posted: May 4 T-Mobile is the very worst and most evil of all cell phone companies. Their Customer Care and even their CEO for customer service is the WORST I have ever encountered in any dealings with any business. Have written to the Better Business Bureau and even their communication with them was not to address the point I was making with their change of contract costing me extra money, but the fact that I had signed their contract and could not get out with out paying $200.00 per phone and should have cancelled during the 14 day buyers remorse period. The change in the contract came a year after signing..so Beware...they can change anything at anytime and you are stuck. Please if you are reading this...do not sign with T-Mobile, consider this a warning from your friend. Not only is their customer service terrible their service and coverage areas do not match up with their maps. They roam almost everywhere and drop calls etc. I am now with Sprint and even though I will have to pay T-Mobile the early termination fee, I have had no problem with Sprint's coverage all across the United States and when I told the sales people at the Sprint store about the T-Mobile nightmare they nodding in acknowledgment that it is something they hear daily.
Service Quality
1/5
Customer Service
1/5
Overall Value
1/5
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- 1 people found this review helpful
1.3 overall
Read YOUR CONTRACT BEFORE SIGNING.
By Richard Dennis, posted: May 1Quick and straight to the point T-Mobile is AWEFUL once they have you suckered into a contract you will only receive POOR quality customer service and good luck trying to find an English representative to help you. T-Mobile does NOT care for their customers no matter how loyal you have been to them. Had two phones add to my bil and ask about WIFI and told them I need it for to 6 months.I had it on my phone and have trouble with the keys on phone. Was looking to buy a house and then I wouldn't need it any more.Was told I could cancell at anytime and would nt be charge and fees.So I got it and 2 weeks in it got so slow that I call and was told I used to many minutes I call later to cancell and was told I had to pay 200.00 dollars to cancell.File a complain and was told I sign a contract and that it. They dont want to to hear any more about it. Believe me, RUN far away from T-Mobile or you will regret your choice and then your conscience will remind you that you were informed on how bad T-Mobile is and their customer service department
Service Quality
1/5
Customer Service
1/5
Overall Value
2/5
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- 1 people found this review helpful
1.7 overall
T-Mobile is AWEFUL once they have you suckered into a contract you will only receive POOR quality customer service .
By Susie Hale, posted: Apr 28Quick and straight to the point T-Mobile is AWEFUL once they have you suckered into a contract you will only receive POOR quality customer service and good luck trying to find an English representative to help you. T-Mobile does NOT care for their customers no matter how loyal you have been to them… Get your wallet out and keep it out for your entire contract because if you have money and lots of it to spend every time you call into T-Mobile then you will not have any problems with them at all. Really it is so worth the $300.00 to get out of my contract so I can be treated with respect and like a human again. Believe me, RUN far away from T-Mobile or you will regret your choice and then your conscience will remind you that you were informed on how bad T-Mobile is and their customer service department.
Service Quality
3/5
Customer Service
1/5
Overall Value
1/5
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- 1 people found this review helpful
1.0 overall
terrible service, worse customer service
By Jolene Kay, posted: Apr 26I have been with T-Mobile for about five years now. All was good until I upgraded and bought two androids and signed a two year contract with them. I am paying almost $200 a month for two phones and the price just keeps rising, even though I have unlimited everything. I have 4G phones and was told we have service in our area, yet all we can ever pick up is Edge. We do not even get 3G service unless we go to Houston. We have more dropped calls than I have ever had with any other phone carrier and when they drop it then tells us we are not registered on network. I have spent over an hour last week on the phone with customer service and was told the problem was fixed. It's not. It still drops calls and says not registered on network. After me and my husband spent over two hours on the phone with customer service they hung up on us after they told us that there is nothing that they can do since we signed the contract back in June. Yet every month I have to call and complain about our service. The people are rude and doing nothing more than stealing customers money. Our data package is unlimited yet only works if our wi-fi is on and we have signal. I sent my husband pictures at 11:45 this morning and they still have not downloaded to his phone as of thirty minutes ago. It is now 11:06 pm. The caller tunes do not play like they are suppose to. It plays for a couple of seconds and then just starts ringing. Another service we pay for without working right. DO NOT USE T-MOBILE. YOU WILL HAVE NOTHING BUT A BROKE BANK ACCOUNT AND A MAJOR HEADACHE!!!!!!
Service Quality
1/5
Customer Service
1/5
Overall Value
1/5
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- 1 people found this review helpful
2.0 overall
Not Loyal to loyal customers.
By Ebby70, posted: Apr 21Just got off the phone with three T-Mobile reps. Finished feeling frustrated and annoyed. Even though my children hadn't used their TMobile phones, since Dec. the company still billed me til March. I was not aware that I had to call & cancel after the contract expired if ther were not in use. They refused to dismiss the charges. If anyone is thinking of signing with them I would recommend using anothe company. I was very disappointed in their inability to help a once loyal customer.
Service Quality
4/5
Customer Service
1/5
Overall Value
1/5
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- 1 people found this review helpful
5.0 overall
thieves,dishonest,rude disrespectful, recomemt the devil first
By Arnie Venzor, posted: Apr 20been with t moblle the better part of 5 years the first year was ok my bill at th time for two lines was $69.95 two lines now its $130 added another line they extra 5,oo per month now iam paying $130.00 they offer no expliantion the last 4 years were like awlful bad , every month they added 60 to 100 dollars to my bill . was a fight each and every month they stink do not use them i beg u they are very disresectful they hang up on you even call u a liar , they ran my debts card twice for fthe some of $260 my payment was 130,00 they will not return the the $130.00 dont be fooled find some one else -please there are bad dishonest they shiould be put in jail as thieves.. the whole out fit are crooks if you like mail me av8814@cox.net
Service Quality
5/5
Customer Service
5/5
Overall Value
5/5
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- 1 people found this review helpful
1.0 overall
Cheaters and scammers!`
By Manish Muttreja, posted: Apr 10Awful company, full of cheats. This is what happened to me-. Bought their value plan for 79.99 for 2 lines and internet on both lines. Sales rep told us that text messaging was free. 50 texts later, guess what? its not free. Same thing happened to my brother who was a pre-existing customer, he also bought the same plan and they did the same thing. When I tried talking to Tmobile reps, well guess what, they do not care. I stayed on phone for a good 45 minutes. That's not all, they are putting arbitarary international calls I DID NOT make ! I don't recognize the #s and they claim i made the calls. The phones were always and always in my possesion. If someone is going to do a class action law suit, please contact me @ manishmuttreja@live.com
Service Quality
1/5
Customer Service
1/5
Overall Value
1/5
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- 1 people found this review helpful