AT&T reviews and ratings

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  2.7 overall

  I bought a lemon..

  By Arnold Cabello, posted: May 4I got a pantech Burst .6 weeks ago .from the beginning telephone does not work properly ,went to store ,they tested and agreed with me. I was told by corporate customer service rep .She would u.p.s. a new phone .She NEVER did .Now I started process again to get a replacement phone.I believe I just happened to buy a lemon and nobody at ATT seems to care about customer service.except the staff at store location ,Buuut they cant do anything about it.

  Service Quality

  5/5

  Customer Service

  1/5

  Overall Value

  2/5

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  • 0 people found this review helpful
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  3.7 overall

  credits

  By Daniel Hirt, posted: Apr 10do what i do keep calling till you get someone then threaten to leave there service cause it sucks and they will comp you anything

  Service Quality

  4/5

  Customer Service

  3/5

  Overall Value

  4/5

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  • 1 people found this review helpful
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  1.3 overall

  $5 charge for paying bill at store with employee

  By sharpshootersfl, posted: Jan 28I do not like that they charge a $5.00 fee if you pay you bill at their store through an employee. Free if you use the kiosk. If the kiosk is busy and employees are standing around doing nothing(which happens to me a lot) it cost $5.00 to use them to pay the bill. TMobile does not do this. I have both services.

  Service Quality

  1/5

  Customer Service

  1/5

  Overall Value

  2/5

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  • 1 people found this review helpful
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  3.7 overall

  Not the greatest but definitely not the worst...

  By O_oThatOneGuy, posted: Dec 11I've had AT&T for over a year now and honestly it hasn't been a walk in the park, but dealing with business customer care I find that everyone there is pretty accomodating with any problem I have, but only over the phone, in store managers could care less. My complaints start with them not backing their insurance or warranty policies for anything. I have bought 3 phones out of pocket in one year because of this. One was over $400... My other complaint is the phone's don't like to roam at all. I don't care if it cost extra, but I know AT&T can bum off another network while I visit my parents/hometown... Even sprint didn't hesitate to roam off of verizon when I would lose service with them...

  Service Quality

  4/5

  Customer Service

  4/5

  Overall Value

  3/5

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  • 1 people found this review helpful
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  1.0 overall

  GGGGGGGRRRRRRRR

  By Kamren64, posted: Nov 11At&t is the worst carrier EVER I called customer service because i was overbilled $750 The rep. didn't speak english and added more money im locked on contract

  Service Quality

  1/5

  Customer Service

  1/5

  Overall Value

  1/5

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  • 0 people found this review helpful
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  1.0 overall

  worst company to deal with other than unemployment bureau

  By carol mcmann, posted: Jul 11The good: positively none!

  The bad: everything possible

  Summary: after 4 months and at least 4hrs total on the phone talking to their STUPID robot, finally someone told me the answer to a simple billing problem.

  Service Quality

  1/5

  Customer Service

  1/5

  Overall Value

  1/5

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  • 0 people found this review helpful
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  1.0 overall

  ATT is HAPLESS! Stay Away!

  By Douglas Ritterling, posted: Jul 11The good: Nice commercials.

  The bad: Everything else.

  Summary: My experience:
  
  I was overcharged by $100 two weeks ago. Six calls and countless supervisors later, no results! (ATT's Michael Lopez, James Stone, Lasura Austin, Luke and Karen were a great part of my bad ATT experience-thanks!). Did I mention the countless lies, dismissals and misinformation I received over the hours of talking with Customer Service? ATT is hapless, hopeless and helpless. Stay far far away!

  Service Quality

  1/5

  Customer Service

  1/5

  Overall Value

  1/5

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  • 2 people found this review helpful
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  1.0 overall

  Horrible customer service, even worse cell service!!!!!!!!

  By get lost, posted: Jun 11From November 2010 until this point in time (end of June 2011), we don't have the ability to use our cell phones in our own home. We have an M-Cell, that does absolutely nothing. We constantly have dropped calls, failed calls, and are unable to call out. AT&T took away our 3G tower, gave us a 2G tower, didn't admit to their own screw up until months later, when enough people finally complained that they couldn't use their cell phone at all. We paid a 200 dollar cell phone bill, and didn't get to use our cell phone for a solid 4 to 5 months, unless we drove 10 miles away from our home. A business owner, informed me that AT&T brought back the unlimited data, because Verizon is offering it at this time. So when I called, not only was the Customer Service Rep extremely rude, but the Manager was not helpful at all. Blatantly lying to me that they were not able to offer us the unlimited data. We have been with AT&T for a good 15 years, but yet we have struggled to receive any type of decent service from them for over half a year now. If you want horrible customer service, and horrible phone service, go with AT&T, otherwise I suggest you find a different phone company that isn't going to screw you out of your money, and offer rude employee's to assist you with your issues, because take it from me, you will have issues with AT&T!!!!!!!!!!!!!!!!!

  Service Quality

  1/5

  Customer Service

  1/5

  Overall Value

  1/5

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  • 0 people found this review helpful
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  1.3 overall

  Thats what you call customer service

  By Shawn Thomas, posted: Jun 11The good: You can get someone on the phone... may not speak english but, there is someone there

  The bad: read below

  Summary: I signed my contract with att in April of this year. I have had nothing but trouble ever since. Not only with the bill but with the phones as well. I have not recieved a bill yet that, I have not had to call them, for over charging me here and there for stupid little things, that when I asked about them and what they were the lady couldnt even tell me what it was. I find it ridiculous that I have to call every month to get thier little "Other fees and charges" taken off. They have also turned my service off for no apparent reason, bill was paid and was paid when due, yet I dail the phone only to hear " your service has been temp. disconnected". Thats just the issue I have had with my bill. Moving on to the phone and the warrenty departments customer service. I had the PHone right about a month before it started acting up, i let it go for a few weeks until the phone was finally totally unuseable. I called the warrenty department, and explained everything and answered thier 150 questions to finally hear they were sending me a replacement phone, I paid $15.00 dollars to have them send it over night beings that my phone was not working at all. I get the replacement phone, when inserting the battery I notice it has water damage and will not charge. So once again I find myself calling att. And I hear the same thing I heard the time before 150 questions, And ok we are sending you a replacement. Well I tell them I paid for an over night service and you sent me a phone that didnt work so I want this one sent over night, and I am not paying for it to be sent nor am I sending the old phone back until I get a phone that works. Well that has been a week and a half ago and I still have not recieved my 2nd replacemnt phone in 3 months, But you can beat I sure got my bill. They want you to pay them thier money on time, but they sure arent worried about weather or not you get a phone much less if it even works. I will be turning this service off and they will not be getting a dime of my money!!

  Service Quality

  2/5

  Customer Service

  1/5

  Overall Value

  1/5

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  • 2 people found this review helpful
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  1.0 overall

  ZERO STARS IS FAR TOO GENEROUS

  By JOHN MERCER, posted: May 11The good: ZERO

  The bad: CUSTOMER SERVICE???

  Summary: Service disconnected for non-payment when we have not received the first pro-rated bill - $100 of $300. Officious little customer 'service' representative could care less.
  We were with Alltel. Now will switch to someone else.

  Service Quality

  1/5

  Customer Service

  1/5

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  • 0 people found this review helpful